CIX Attendant Console

The Strata CIX Attendant Console runs on a PC with Microsoft® Windows® 2000 Professional or Windows XP Professional operating system. The Strata CIX Attendant Console PC is equipped

with an Intel two gigahertz CPU in a small, compact desktop chassis that is just the right size for a receptionist’s desk. If there isn’t any room on the desk for the system to lay flat, it can also be stood on its side for an even smaller footprint. Add to that the powerful Strata CIX Attendant Console software, and you have a winning solution for any Strata CIX installation!

The Console connects to the Strata CIX processor via the LAN as a Customer Supported Telephony Application (CSTA). The Strata CIX system requires the processor NIC interface.

Each CIX Attendant console requires the LIC-ATT license which is bundled with the Toshiba

supplied Attendant Console PCs and software. The LIC-ATT license must be ordered separately to enable the Console to be installed on a Dealer / Customer supplied PC. The latest Attendant Console software is available at no charge on Toshiba FYI.

The minimum PC requirements for the CIX Attendant Console are:

There are two types of CIX Attendant Consoles; each operates and functions the same but each provides a different type of talk-path.

The following Attendant Console hardware is available from Toshiba:

Each of the above CIX Attendant Consoles consists of the following standard items:

The optional items are:

...or

a DKT3001 or DP5 008 can be used as the console handset instead of the BATI/BATHC handset/cradle. If an optional headset is used, it connects to the optional BHEU installed in the DKT3001 or directly into the DP5008 built-in headset jack (CIX-DATTCONS only).

Important!

The Strata CIX670 system supports up to four, and the CIX200, CIX100 and CIX40 supports up to two Attendant Consoles. Multiple consoles automatically share the incoming call load on a call­by-call rotation basis. Features such as Overflow and Position Busy add to the efficiency of single or multiple console applications.

The CIX Attendant Console is designed to handle all call activity within a single Call Monitor screen, shown below. All calls will appear in a single list.

Menu Bar        Toolbar IconsInfo Bar

Status Bar

Calls are marked with icons to show the current status.

Features such as Paging, Call Pickup, Call Park offer many alternatives. The Administration window enables which option is the primary operation for that Attendant. For example, if two

zones are used for paging, as well as the All Call, then an option pull down arrow is next to the icon. Clicking the icon starts the All Call Page, then the Attendant can select one of two page zones.

All other views available for the Attendant are for administrative and management use. They do not control any type of call handling except how chosen options affect the overall operation.

The CIX Attendant Console also enables an attendant to manage console settings, maintain a user

directory, and view call statistics. The Console provides a Name/Number search that works with automatic or manual call handling. Other features include Queuing, DSS, signaling, Emergency Call ID, keyboard or mouse operation, and headset or handset operation with volume control.